eliteto web store FAQ section

As soon as you send us an inquiry for a product our sales team will contact you, discuss your requirements with you and send you a quotation for the specified product and personalization. After deciding to place an order with us, the artwork needs to be supplied to the sales person either in a digital format or as a sample for recreation. The sales person will subsequently set up an order form with the specifications for the order. The order form needs to be signed and faxed or emailed back. Further, payment will need to be made in full amount before the order can be processed further. The order is then passed to the job management team who will send you a digital artwork approval form for final sign off before production start. This way we ensure that the personalization is done correctly and to your satisfaction. Finally your products will be delivered by the date that has been agreed on. Continuous and reliable contact throughout the order and production process is always ensured.

You have to supply your artwork in a digital format. Generally we require a vectored or outlined file which can be created with Coral Draw CDR and normally has the extension of PDF or JPG However if you are not able to provide us with that, we can recreate your artwork for you. What is a setup charge and why do I have to pay for that? Setup charge is the charge for the screens that have to be made in order to print on the product. The screens are created per color and therefore are charged per color. The setup also includes the overall process of setting up the machinery for the printing; therefore repeat setup is not always free since machinery has to be setup for every print run.

Money and time can be saved mainly by reducing the amount of colors you want to have your personalization in.

The minimum quantity depends on the product. For Wristbands is only 50 pecs, So Please have a look at the product description on the website, where the lowest quantity always reflects the minimum that has to be purchased. Occasionally, you can have a mixture of colors and sizes also for the minimum quantity; however this does not apply for most products.

A virtual sample illustrates in a digital way how your personalization looks like on a product of your choice. Simply send us email we will make digital sample and send via email to you. We also offer real product samples to check the quality, but be aware of the fact that those are not personalized. Moreover the price of the plain product could be charged for depending on the value of the sample.

The general the lead time for our products is 7 to 10 working days from artwork approval. However, we suggest that you ask one of our sales representatives for further information, as the lead time varies from product to product. We also offer fast track services for selected products which can reduce production time to just 3 days.

On Our web Go to the Order now Page and just fill out the "ORDER FORM" or just email us for prompt reply [email protected]

We also offer additional products.In general we are convinced that we can source a product suiting every requirement. Feel free to contact us in case you can’t find what you’re searching for and we’ll be glad to help you out. or visit us eliteto.com